FAQ’s

Frequently Asked Questions

• Can I Change the Date/Time of My Booking?

• Flexi Tickets:

  With a Flexi Ticket, you can reschedule your visit up to three times.  Please note we can only re-arrange the full booking, not individual tickets purchased as part of a wider booking.

  Standard Tickets:

  Standard tickets are non-refundable and cannot be rescheduled.

• How to rearrange my visit with my Flexi Ticket*;

• Please note we can only re-arrange the full booking, not individual tickets purchased as part of a wider booking.

  1. Rescheduling Window: You may reschedule your visit to a like-for-like date within 90 days of your original booking.
  2. Timing Flexibility: Tickets must be rearranged prior to your visit via telephone, email or livechat only.  Tickets can not be rearranged if the date or time of your visit has passed.
  3. Date Eligibility: Rescheduling is free of charge if the new date matches your original ticket’s eligibility. If upgrading to a higher-tier date (e.g., a “premium” date), you will need to pay the price difference.
  4. Availability: Date and time availability is live and subject to change based on ticket sales. While eligible, some dates may sell out quickly, so we recommend acting promptly.

  Important Note:

  Some promotional tickets are non-exchangeable. The ability to reschedule depends on the specific terms and conditions associated with your ticket type.

• Are dogs allowed into The Alnwick Garden?

• Only registered guide dogs and assistance dogs are permitted entry into The Alnwick Garden. However, we now allow access for dogs (on leads) between our two entrances at Greenwell Road and Denwick Lane. This allows people to walk dogs from our main car park into the town centre.

  Our ‘Dog Days’ trial is now over, and we are reviewing the trial to decide if we will proceed with more ‘Dog Days’ in 2026. An update will come in the new year – Thank you.

• Do carers qualify for discounted entry into The Alnwick Garden?

• For individuals requiring the assistance of a carer, we offer a free carers ticket. These are available to visitors who have purchased a full-price ticket (if the person requiring a carer is a child, a child’s ticket must be purchased for them).

  Please call 01665 511350 option 1 to add a carer ticket to your booking and bring proof of entitlement with you on the day of your visit.

• What about the use of MAX Cards?

• Present your Max Card on arrival for free admission for children and a reduced admission of £8.00 for adults

  Terms and Conditions:

  • Maximum of two adults and two children per Max Card.
  • Not to be used in conjunction with any other offer.

• Is The Treehouse wheelchair accessible?

• The Treehouse Restaurant is fully accessible and toilets are located discreetly on the restaurant level.

• Is The Alnwick Garden wheelchair accessible?

• The Alnwick Garden is wheelchair friendly.

• Mobility Scooters

• We do have a limited number of mobility scooters available to hire for a small charge*

  To hire a mobility scooter, please contact our Bookings Team on 01665 511350 (Option 1) 

   

  *please note that the small charge is non-refundable 

• I’m a visitor to a wedding where do I park?

• If you are attending a wedding at The Alnwick Garden, free parking will be allocated in the accessible car park on a first come first served basis. There are additional car parking spaces available in the main car park.

• Where is car parking for The Treehouse Restaurant? 

• If you are having lunch in the Treehouse Restaurant please use the main car park, for evening dinners parking will be available in the priority car park.

• What time is the car park open until? 

• The main car park is open until 7pm.

  During the late opening the main car park the car park is open until 9pm

  During the winter the car park is open until 5pm

• How much is car parking? 

• All day car parking at The Alnwick Garden is £3.50 per car. Free car parking is available for registered blue badge holders in the priority car park

• Are picnics allowed in The Alnwick Garden? 

• Yes, there are lots of benches and lawns on which to enjoy you own picnic. Visitors are asked to take all litter home, or use the bins located in the courtyard.

• What food outlets are available at The Alnwick Garden? 

• Visitors can dine at The Treehouse Restaurant, The Potting Shed, Bakery and Pavilion Kitchen. For information about our restaurants, please visit their relevant pages in the main menu.

• Does The Alnwick Garden offer gift cards? 

• Gift Cards for The Alnwick Garden and Lilidorei can be purchased via our online shop please click here.

  Other Gift Vouchers, Gift Experiences and Gift Memberships can be purchased here.

  Gift cards can be used for admission tickets, Friends subscriptions and in The Treehouse Restaurant, Potting Shed or The Retail Shops. Gift cards valid for 12 months.

• How far is The Alnwick Garden from Alnwick town centre?

• Alnwick market place is 0.2 miles from The Alnwick Garden, which takes approximately five minutes on foot.

• Are there baby changing facilities at The Alnwick Garden? 

• Baby changing stations are installed in all of the accessible toilets throughout The Alnwick Garden. One accessible toilet, located in the retail shop, has an adjustable changing table for older children that require assistance.

• I’ve lost something in The Alnwick Garden, what do I do?

• We always try to reunite property with its owner. If you are still on site, ask any member of staff for assistance, if not, please call reception on 01665 511350 and select option 1. The Alnwick Garden will hold items for two months. Bank and credit cards are held in a safe for two days and must be claimed in person.

• Can you unlock a group ticket for Alnwick Castle? 

• No, Alnwick Castle offer an upgrade to unlocked tickets (full year admission) free of charge to full price admission ticket holders only.

• Can I have a guided tour of The Alnwick Garden? 

• Yes, The Alnwick Garden offers a wide range of guided tours to suit the budget of any group.

• What are the benefits of becoming a Friend of The Alnwick Garden?

• Becoming a Friend of The Alnwick Garden entitles you to unlimited admission during opening hours, free parking in our main car park and retail discount on site and locally.

   

• How do I book an Annual Pass visit?

• Please click HERE  to book your Annual Pass visit 

• What is your Extreme Weather Promise?

• You can view full details of our Extreme Weather Promise here