We want everyone who supports, visits, works or volunteers with us, those who take part in our community programmes and everyone else who is a part of The Alnwick Garden, to feel confident and comfortable with how we take care of, and use, any personal information you share with us.
About The Alnwick Garden
The Alnwick Garden is made up of a number of related entities:
References throughout this notice to “we”, “us”, “The Garden” or “The Alnwick Garden” will mean Alnwick Garden Enterprises Ltd and The Alnwick Garden Trust.
The legal bases we rely on
The current laws set out a number of different reasons for which we can collect and process your personal data, including:
When we might collect your Personal Data
We will collect data from you under the following circumstances.
What sort of Personal data will we collect
We will collect data from you under the following circumstances so that we can provide the services that you require.
How and Why we use your Personal Data
We will use your personal data for any of the following reasons.
The data privacy law allows this under legitimate interest, consent, contract or legal obligations so that we can provide the best service to our members, staff and customers.
If you choose not to share your personal data with us or restrict certain contact permissions, we might not be able to provide the best service to you.
If you work for us we will process your personal data to fulfil your contract of employment.
How we protect your Personal Data
The Alnwick Garden takes data security very seriously and will take all necessary steps to keep your data safe.
Access to all the transaction areas of our website are secured and access to your personal data is password protected and sensitive data (such as card payment information) is processed by Realex (Global Payments). The Alnwick Garden do not have access to your card information.
Our systems are protected by the latest up to date anti-viral software and is regularly monitored for possible cyber-attacks.
How long we keep your Personal Data
The retention period for keeping your personal data is dependant on what we require your data for and will be explained clearly to you when we collect your data.
Sharing your Personal Data
We will not share your personal data with third parties except for the following and only then with the minimum amount of data they require for their processing. Sharing your personal data is limited by Agreement. Further processing by third parties is not authorised.
Your Rights over your Personal Data
Stopping the use of your Personal Data
Please note that there may be a short period after your request when you may still receive communications from us while our systems are being fully updated. We will treat your request as a priority and endeavour to keep any delay to a minimum.
You can contact The Alnwick Garden at any time with any of the requests above and we must carry out your request unless we believe we have an overriding reason to continue processing your personal data. We are obliged by law to explain our reasons for refusal.
If you are unhappy about how your data has been handled or with the response to any requests you have made regarding the use of your personal data, you have the right to lodge with the Information Commissioner’s Office (ICO).
The Giant Adventure app requires permission to access location services on your device in order to activate experiences and tell the device when it is near the Alnwick garden. – Location locking (information not stored or transmitted / device only)
The Giant Adventure requires access to the camera on the device as part of some of the interactive activities within the app:
The camera viewfinder is used to augment 3d adventure experiences in key locations at the Alnwick garden.
The app has a ‘camera photo’ icon for those wishing to take a augmented photo of their experience without the need to exit the app.
Pictures taken via the app are stored and available to view within the photo gallery on the device and are not specifically stored within the app.
No data/photos from the camera are collected and/or uploaded from the device unless the user specifically shares a photo using any third party standard sharing or social media tools they have installed on their device. The sharing and distribution of any photos created from the Giant Adventure app is solely under control and at the discretion of the app user / device owner.
The Alnwick Garden may collect anonymous information via Google Analytics on the use of the Giant Adventure, including behavioural information on how the app is used, regional downloads, download numbers and types of device. This information is used for informing future developments of the app and is retained permanently in secure analytical tools. No personal information is recorded or transmitted in this analytical data – Analytics app usage/rough location/app elements sent no personal data
Please note that we will be closed for essential maintenance from the 6th – 31st January 2020.
We will reopen 1st February 2020 : 10am-4pm Daily.
Please note that our shop will be undergoing a refit in January and will be reopening on the 3rd February.
Please also note that Pilates/Yoga isn’t on here at The Alnwick Garden for the month of January – Sam Kelly (tutor) is running classes from a community venue, please contact her on firstname.lastname@example.org for more info