FAQ’s

Standard Frequently Asked Questions

• Can I Change the Date/Time of My Booking?

• Flexi Tickets:

  With a Flexi Ticket, you can reschedule your visit up to three times.  Please note we can only re-arrange the full booking, not individual tickets purchased as part of a wider booking.

  Standard Tickets:

  Standard tickets are non-refundable and cannot be rescheduled.

• How to rearrange my visit with my Flexi Ticket*;

• Please note we can only re-arrange the full booking, not individual tickets purchased as part of a wider booking.

  1. Rescheduling Window: You may reschedule your visit to a like-for-like date within 90 days of your original booking.
  2. Timing Flexibility: Tickets must be rearranged prior to your visit via telephone, email or livechat only.  Tickets can not be rearranged if the date or time of your visit has passed.
  3. Date Eligibility: Rescheduling is free of charge if the new date matches your original ticket’s eligibility. If upgrading to a higher-tier date (e.g., a “premium” date), you will need to pay the price difference.
  4. Availability: Date and time availability is live and subject to change based on ticket sales. While eligible, some dates may sell out quickly, so we recommend acting promptly.

  Important Note:

  Some promotional tickets are non-exchangeable. The ability to reschedule depends on the specific terms and conditions associated with your ticket type.

• Are dogs allowed into The Alnwick Garden?

• Dogs are permitted entry into The Alnwick Garden on Thursdays and Sundays ONLY.* However, on the other days of the week, we now allow access for dogs (on leads) in our Bakery and between our two entrances at Greenwell Road and Denwick Lane. This allows people to walk dogs from our main car park into the town centre.

  Please note that only registered guide dogs and assistance dogs are permitted entry into Lilidorei, and they must be recognisable as a working dog with their harness/lead.

  For full Ts&Cs, see our What’s On page – https://www.alnwickgarden.com/events/dog-days/

  *maximum of 2 dogs allowed per person

• Do carers qualify for discounted entry into The Alnwick Garden?

• Carers Ticket Information

  For visitors who require the assistance of a carer, we offer a free Carer’s Ticket. This is available when a full-price ticket is purchased. (If the person requiring a carer is a child, a child’s ticket must be purchased for them.)

  Please note: We are unable to allocate a free Carer’s Ticket for a non-paying visitor, including free children’s tickets. What You’ll Need to Do: Purchase your tickets as normal (excluding the free Carer’s Ticket).

  Once you have your booking reference, please call: 01665 511 350 (select option 1 twice) Or email: bookings.team@alnwickgarden.com
  Lines open 10am–4pm. We can then add your free Carer’s Ticket to your booking.

  Only one Carer’s Ticket is available per paying visitor, unless official documentation shows more than one carer is required.
  You can also arrange your Carer’s Ticket on the day of your visit at Admissions.Please bring proof of disability with you on the day.
  If you have any questions, please contact: bookings.team@alnwickgarden.com

  Call: 01665 511 350 (option 1) – Lines open 10am–4pm.

  The following are accepted as proof of entitlement for a complimentary carer ticket:
  An Access Card with a +1 symbol
  A Plus One Travel Card
  A letter from DLA, PIP, or Attendance Allowance
  A Letter from a Medical Professional confirming the visitor requires a carer

  If your proof of entitlement is provided as a photo (rather than a physical copy), you must also present valid ID to confirm your identity.

  Please note: A Blue Badge does NOT qualify as proof of needing a carer.

  For further clarification please call 01665 511 350 (option 1) 

• What about the use of MAX Cards?

• Present your Max Card on arrival for free admission for children and a reduced admission of £8.00 for adults

  Terms and Conditions:

  • Maximum of two adults and two children per Max Card.
  • Not to be used in conjunction with any other offer.

• Is The Treehouse wheelchair accessible?

• The Treehouse Restaurant is fully accessible and toilets are located discreetly on the restaurant level.

• Is The Alnwick Garden wheelchair accessible?

• The Alnwick Garden is wheelchair friendly.

• Mobility Scooters

• We do have a limited number of mobility scooters available to hire for a small charge*

  To hire a mobility scooter, please contact our Bookings Team on 01665 511350 (Option 1) 

   

  *please note that the small charge is non-refundable 

• I’m a visitor to a wedding where do I park?

• If you are attending a wedding at The Alnwick Garden, free parking will be allocated in the accessible car park on a first come first served basis. There are additional car parking spaces available in the main car park.

• Where is car parking for The Treehouse Restaurant? 

• If you are having lunch in the Treehouse Restaurant please use the main car park, for evening dinners parking will be available in the priority car park.

• What time is the car park open until? 

• The main car park is open until 7pm.

  During the late opening the main car park the car park is open until 9pm

  During the winter the car park is open until 5pm

• How much is car parking? 

• All day car parking at The Alnwick Garden is £3.75 per car. Free car parking is available for registered blue badge holders in the priority car park

• Are picnics allowed in The Alnwick Garden? 

• Yes, there are lots of benches and lawns on which to enjoy you own picnic. Visitors are asked to take all litter home, or use the bins located in the courtyard.

• What food outlets are available at The Alnwick Garden? 

• Visitors can dine at The Treehouse Restaurant, The Potting Shed, Bakery and Pavilion Kitchen. For information about our restaurants, please visit their relevant pages in the main menu.

• Does The Alnwick Garden offer gift cards? 

• Gift Cards for The Alnwick Garden and Lilidorei can be purchased via our online shop please click here.

  Other Gift Vouchers, Gift Experiences and Gift Memberships can be purchased here.

  Gift cards can be used for admission tickets, Friends subscriptions and in The Treehouse Restaurant, Potting Shed or The Retail Shops. Gift cards valid for 12 months.

• How far is The Alnwick Garden from Alnwick town centre?

• Alnwick market place is 0.2 miles from The Alnwick Garden, which takes approximately five minutes on foot.

• Are there baby changing facilities at The Alnwick Garden? 

• Baby changing stations are installed in all of the accessible toilets throughout The Alnwick Garden. One accessible toilet, located in the retail shop, has an adjustable changing table for older children that require assistance.

• I’ve lost something in The Alnwick Garden, what do I do?

• We always try to reunite property with its owner. If you are still on site, ask any member of staff for assistance, if not, please call reception on 01665 511350 and select option 1. The Alnwick Garden will hold items for two months. Bank and credit cards are held in a safe for two days and must be claimed in person.

• Can you unlock a group ticket for Alnwick Castle? 

• No, Alnwick Castle offer an upgrade to unlocked tickets (full year admission) free of charge to full price admission ticket holders only.

• Can I have a guided tour of The Alnwick Garden? 

• Yes, The Alnwick Garden offers a wide range of guided tours to suit the budget of any group.

• What are the benefits of becoming a Friend of The Alnwick Garden?

• Becoming a Friend of The Alnwick Garden entitles you to unlimited admission during opening hours, free parking in our main car park and retail discount on site and locally.

   

• How do I book a Poison Garden Tour?

• Poison Garden tours are now £1 per entry, helping us ensure that everyone who books has the opportunity to attend.

  You can book a Poison Garden Tour here
  Individual or Corporate Member? Book here

  Please see below for the full Terms & Conditions for Poison Garden Tours:

  • Individual and Corporate Members will need their membership number and postcode to book a slot using the above link
  • Entry for under 2’s is free
  • You must also have a valid ticket for The Alnwick Garden (day ticket or membership card)
  • Only assistance dogs are allowed in the Poison Garden
  • Please note that all tickets are non-refundable.  If you have a Flexi Garden entry ticket, you can reschedule your tour booking to an alternate date, subject to availability by calling the Bookings Team on 01665 511350 option 1.
  • Annual Pass and Community Fellowship are not eligible to use book via the Membership Portal link

• How do I book an Annual Pass visit?

• Please click HERE  to book your Annual Pass visit 

• What is your Extreme Weather Promise?

• You can view full details of our Extreme Weather Promise here