FAQ’s

Accessibility

Are dogs allowed into The Alnwick Garden?

At The Alnwick Garden we want all our visitors to enjoy their time with us. For the safety of all our guests, only assistance dogs are allowed into The Garden. We also strongly advise that you do not bring your pet on hot days as we cannot guarantee parking will be available in suitable shaded areas. ‘Happy Hounds’, located in close proximity to The Garden, offer a day care boarding service to Garden visitors for a small fee, booking is essential: 01665 57242

Do carers qualify for discounted entry into The Alnwick Garden?

Registered carers go free at The Alnwick Garden, when purchasing tickets in advance do not include the carer in the number of tickets required, a ticket will be provided on arrival at the entrance gate.

Is The Treehouse wheelchair accessible?

The Treehouse Restaurant is fully accessible and toilets are located discreetly on the restaurant level.

Can I book a mobility scooter or wheelchair? 

The Alnwick Garden has a limited number of mobility scooters and wheelchairs available to visitors free of charge. It’s advisable to book in advance by calling 01665 511350 and choosing option 1. Scooters are booked for 3hrs and can be collected from either admissions or the priority car park.

Is The Alnwick Garden wheelchair accessible?

The Alnwick Garden is scooter and wheelchair friendly.

 

Car Parking

I’m a visitor to a wedding where do I park?

If you are attending a wedding at The Alnwick Garden, free parking will be allocated in the accessible car park on a first come first served basis. There are additional car parking spaces available in the main car park.

Where is car parking for The Treehouse Restaurant? 

If you are having lunch in the Treehouse Restaurant please use the main car park, for evening dinners parking will be available in the priority car park.

What time is the car park open until? 

The main car park is open until 7pm.

During the late opening the main car park the car park is open until 9pm

During the winter the car park is open until 5pm

How much is car parking? 

All day car parking at The Alnwick Garden is £3 per car. Free car parking is available for registered blue badge holders in the priority car park

Eating

Are picnics allowed in The Alnwick Garden? 

Yes, there are lots of benches and lawns on which to enjoy you own picnic. Visitors are asked to take all litter home, or use the bins located in the courtyard.

What food outlets are available at The Alnwick Garden? 

Visitors can dine at The Treehouse Restaurant, The Potting Shed, Bakery by John Searcy and Pavilion Kitchen. For information about our restaurants, please visit their relevant pages in the main menu.

General Enquiries

Does The Alnwick Garden offer gift cards? 

A gift card can be purchased over the phone by calling reception on 01665 511350 and selecting option 1 or purchased in our shop. Gift cards can be used for admission tickets, Friends subscriptions and in The Treehouse Restaurant, Potting Shed or The Retail Shop. They are not accepted in the Pavilion Kitchen or The Bakery by John Searcy. Gift cards valid for 12 months.

How far is The Alnwick Garden from Alnwick town centre?

Alnwick market place is 0.2 miles from The Alnwick Garden, which takes approximately five minutes on foot.

Are there baby changing facilities at The Alnwick Garden? 

Baby changing stations are installed in all of the accessible toilets throughout The Alnwick Garden. One accessible toilet, located in the retail shop, has an adjustable changing table for older children that require assistance.

I’ve lost something in The Alnwick Garden, what do i do?

We always try to reunite property with its owner. If you are still on site, ask any member of staff for assistance, if not, please call reception on 01665 511350 and select option 1. The Alnwick Garden will hold items for two months. Bank and credit cards are held in a safe for two days and must be claimed in person.

Groups

Can you unlock a group ticket for Alnwick Castle? 

No, Alnwick Castle offer an upgrade to unlocked tickets (full year admission) free of charge to full price admission ticket holders only.

Can I have a guided tour of The Alnwick Garden? 

Yes, The Alnwick Garden offers a wide range of guided tours to suit the budget of any group.

Can I book to visit both The Alnwick Garden and Alnwick Castle? 

Yes, a discount is available to visitors visiting The Alnwick Garden and Alnwick Castle on the same day.

Ticketing and Friends of The Alnwick Garden

What qualifies as a concession? 

If you are a student with a valid student ID card, anyone over the age of 60 and any adult with additional needs who requires a carer.

I’ve booked tickets online for but am unable to visit, can I get a refund? 

Advanced tickets for The Alnwick Garden are non-refundable, the date can be amended in advance of your original visit date by calling 01665 511350 and selecting option 1.

I’ve booked my tickets but I booked the wrong day. Can I change it?

Yes, please call reception on 01665 511350 and select option 1.

What are the benefits of becoming a Friend of The Alnwick Garden?

Becoming a Friend of The Alnwick Garden entitles you to unlimited admission during opening hours and retail discount on site and locally.