Accessibility

We want everyone to enjoy The Alnwick Garden, so we aim to provide accessibility across the site.

We want everyone to enjoy The Alnwick Garden, so we aim to provide accessibility across the site.

Through The Alnwick Garden Trust’s charitable programmes, we encourage our community into The Garden, providing year-round activities to address many of the issues faced by those living with additional needs or growing old in a rural area. Accessibility is at our heart, we have smooth solid surfaces, wheelchair accessible routes and award-winning toilets.

Below is a list of ways in which The Alnwick Garden can support your visit, for additional information please speak to a member of our team by calling 01665 511350 and choosing option 1.

Pre arrival

  • Assistance Dogs
  • All recognised guide, assistance, or service dogs – including assistance dogs in training – are welcome into The Alnwick Garden. We ask that they are recognisable, with a lead or harness that identifies them as working.

  • Carers
  • We offer a free carer place for visitors accompanying a guest with disabilities.  Please call 01665 511350 option 1 to add a carer ticket to your booking and bring proof of entitlement with you on the day of your visit.

  • Wheelchairs
  • We welcome all types of mobility scooters and manual wheelchairs. We have a small number of them free of charge to hire by prebooking and calling 01665 511350 option 1. These can be in our accessible car park ready for your arrival.

  • How to get to The Alnwick Garden
  • Please check our Find Us Page by clicking here. This page includes information on how to get here by road, bus, rail, air and sea.

When you arrive

  • Parking
  • When you drive to The Alnwick Garden please display your Blue Badge clearly if you have one. If you are not a Blue Badge holder but require certain access needs, please speak to a car park attendant on arrival or contact us on 01665 511350 option 1. Our accessible car park is next to The Treehouse.

  • Drop off points
  • Our accessible car park is available for a drop off point. For directions, please ask one of our car park attendants.

  • Taxi drop off
  • The taxi drop off point is in our accessible car park.

  • Accessible toilets
  • Accessible facilities are in our Pinery Gift Shop, Pavilion Café and The Treehouse Restaurant. We also have a Changing Places toilet situated in The Pinery Gift Shop and Plant Centre. 

  • Hearing Loops
  • Hearing Loops can be found in Admissions and the Pavilion Cafe. 

  • Food and Drink
  • The restaurants and cafes at The Alnwick Garden offer vegetarian, vegan and gluten-free options.

  • Seating
  • There are multiple places to take a seat and rest as you are exploring The Garden on benches or the grass.

  • Sensory Highlights
  • The Alnwick Garden is a feast for all the senses.

    Sight
    After arriving at The Alnwick Garden, you will enter through the Atrium where you will be presented with The Sage Wealth Management Grand Cascade. The Sage Wealth Management Grand Cascade is the spine of The Garden and offers magnificent displays on the hour and every half past. The Garden is forever changing and will be different each season you visit.

    Touch
    Throughout The Garden there are different natural and man-made textures to enjoy. The Serpent Garden offers multiple water sculptures showing how water can interact on different surfaces and are at multiple levels to suit all. There are swings in the Cherry Orchard so you can sit and enjoy the surround of the 326 Taihaku Cherry Trees. Please do not touch any of the plants in The Poison Garden.

    Sound
    Listen to the roar of the Sage Wealth Management Grand Cascade while relaxing on the lawn or Torricelli in The Serpent Garden. See if you can identify some of the British birds that have made The Alnwick Garden their home or take one of our tours and hear about the history of The Alnwick Garden, Poison Garden or a behind the scenes in the pump room. We offer quiet hours throughout the year. Please check on our buy tickets page to book.

    Smell
    Take in the rich smell of nature all around The Garden throughout the seasons. The Rose Garden is particularly fragrant during June, July and August with over 300 rose bushes each complimenting each other. Please note the only area we ask people not to smell any of our plants is in The Poison Garden.

    Taste
    Enjoy the fresh taste of local produce at The Pavilion Café, Bakery and Treehouse Restaurant or try our own produce sold in The Pinery Gift Shop.

  • Sensory Packs
  • We have five children’s sensory packs to use free of charge which include ear defenders and two fidget toys. These get thoroughly sterilised after every use. Please ask at admissions if you would like to use one. 

  • Route
  • There is an accessible route all around The Alnwick Garden allowing you to experience the whole site. The Treehouse’s rope bridges and walkways are fully accessible by wheelchair. The upper level of the Treehouse Restaurant (the Nest and the rooftop viewing point) is unfortunately not accessible to wheelchair users.

  • Children’s activities
  • We welcome children of all abilities to join in with craft activities, and necessary help or modification will be provided to ensure they are fully included.

  • Feedback
  • We are always looking for feedback, good or bad, on your visit.

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