Friends Booking Portal

In line with Government guidance, The Alnwick Garden has completed a full risk assessment to ensure your next visit is as safe as it is enjoyable.

After careful consideration we have made the decision to limit our daily visitor numbers to less than 50% of our capacity, as well as introducing timed entry slots to reduce potential queuing on entry to The Garden.

You will also see that several entrances, exits, doorways and routes have changed on our site to safeguard social distancing.

We ask that you thoroughly read the below guidelines to familiarise yourself with any changes ahead of your visit:

  • Please ensure you arrive at your selected time with both your booking confirmation and your Friends membership card. We will not be able to admit you into The Garden without these items or if you arrive earlier/later than the time specified on your booking confirmation.
  • If you are driving to The Alnwick Garden, please be considerate of those around you whilst parking, leaving or returning to your vehicle. Free parking for Friends has been temporarily relocated to the main car park, where you are able to park anywhere other than the first tier which is reserved for Blue Badge holders only.
  • After you have parked, please maintain a distance of 2 metres or more from other visitors and adhere to any signage and guidelines you see across
  • Please follow the one-way routes where applicable. If you need to double back, please do so at the earliest juncture instead of turning around as this compromises the safety of other visitors.
  • Unfortunately, at this time access to The Treehouse will remain closed.
  • Our Gift Shop and Plant Centre have temporarily relocated. You are able to visit these areas even if you do not have a ticket. Please follow the signage on the one-way system to access these areas.
  • The Gift Shop and Plant Centre will only be accepting card payments.
  • There will be limited toilet facilities available, these will be cleaned every 20 minutes for your safety.
  • Within The Garden you are free to move around at your leisure, however, the onus is on you to ensure that you and your family exercise the 2 metre rule. Please be respectful of others space and safety.
  • There may be some areas within The Garden that are too narrow for two-way traffic. If this is the case please utilise the one-way system that will be clearly signposted.
  • We have hand sanitiser available across the site. Please feel free to use this as and when you deem necessary.
  • We are currently working on our food and beverage offer, but it will be limited and will be takeaway only.
  • We will be allowing picnics on site. If you have any litter please make sure you dispose of it responsibly or take it home with you. Littering puts both visitors and staff at risk.
  • The Poison Garden will be open, but we are unfortunately unable to offer guided tours. Instead, you can learn about what’s in the Poison Garden using a QR code reader app on your smart phone, or by purchasing one of our Poison Garden books available in our Gift Shop.
  • Our swinging benches are being thoroughly sanitised twice a day. If you do wish to use the swinging benches please utilise the sanitisers available at the top of the Cherry Orchard before and after use.
  • At this time our children’s tractors will be unavailable. We will be using this as an opportunity to send them off for an MOT and a full valet so they’re all set for next season!
  • If you have booked a time slot on our Adventure Golf please follow the signage on the one-way system to the golf kiosk (unless otherwise directed) where a member of staff will greet you. If you have not booked tickets and wish to play limited slots may be available, but we strongly advise you book in advance to avoid disappointment.

Booking Your Ticket

We have set aside a proportion of each day’s ticket allocation specifically for Friends. This allocation has been calculated using the average percentage of Friends who visit us on a normal day.

If you are unable to book a slot on your preferred date or the time, please do not be disheartened as we are attempting to allocate access to The Garden fairly for all visitors. We feel that we would not be true to our core values as a community charity if we did not offer everyone the chance to experience The Garden during this time. Please also remember that booking slots are non transferable, so think carefully before choosing the date and time of your visit.

Thank you again for your understanding during this time. To book your visit slots, please click the link below:

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