We want everyone to enjoy The Alnwick Garden, so we aim to provide accessibility across the site.
Through The Alnwick Garden Trust’s charitable programmes, we encourage our community into The Garden, providing year-round activities to address many of the issues faced by those living with additional needs or growing old in a rural area. Accessibility is at our heart, we have smooth solid surfaces, wheelchair accessible routes and award-winning toilets.
Below is a list of ways in which The Alnwick Garden can support your visit, for additional information please speak to a member of our team by calling 01665 511350 and choosing option 1.
We welcome all recognised guide, assistance, or service dogs – including assistance dogs in training – into The Alnwick Garden. We ask that they are recognisable, with a lead or harness that identifies them as working.
Carers Ticket Information
For visitors who require the assistance of a carer, we offer a free Carer’s Ticket. This is available when a full-price ticket is purchased. (If the person requiring a carer is a child, a child’s ticket must be purchased for them.)
Please note: We are unable to allocate a free Carer’s Ticket for a non-paying visitor, including free children’s tickets. What You’ll Need to Do: Purchase your tickets as normal (excluding the free Carer’s Ticket).
Once you have your booking reference, please call: 01665 511 350 (select option 1 twice) Or email: bookings.team@alnwickgarden.com
Lines open 10am–4pm. We can then add your free Carer’s Ticket to your booking.
Only one Carer’s Ticket is available per paying visitor, unless official documentation shows more than one carer is required.
You can also arrange your Carer’s Ticket on the day of your visit at Admissions.Please bring proof of disability with you on the day.
If you have any questions, please contact: bookings.team@alnwickgarden.com
Call: 01665 511 350 (option 1) – Lines open 10am–4pm.
The following are accepted as proof of entitlement for a complimentary carer ticket:
An Access Card with a +1 symbol
A Plus One Travel Card
A letter from DLA, PIP, or Attendance Allowance
A Letter from a Medical Professional confirming the visitor requires a carer
If your proof of entitlement is provided as a photo (rather than a physical copy), you must also present valid ID to confirm your identity.
Please note: A Blue Badge does NOT qualify as proof of needing a carer.
For further clarification please call 01665 511 350 (option 1)
We welcome all types of mobility scooters and manual wheelchairs. We have a small number of wheelchairs free of charge and a small number of scooters with a hire charge of £10 – to prebook please call 01665 511350 option 1. These can be in our accessible car park ready for your arrival.
We have worked with AccessAble so you can find out about our facilities before you visit. AccessAble’s surveyors assessed our venue to create a Detailed Access Guide for the areas below. Click on each one to view the guides.
Lilidorei at The Alnwick Garden
Please check our Find Us Page by clicking here. This page includes information on how to get here by road, bus, rail, air and sea.
Our accessible car park is next to The Treehouse. Please clearly display your Blue Badge when you drive into The Alnwick Garden. If you are not a Blue Badge holder but require certain access needs, please speak to a car park attendant on arrival or contact us on 01665 511350 option 1.
Our accessible car park is available for a drop off point. For directions, please ask one of our car park attendants.
The taxi drop off point is in our accessible car park.
Accessible facilities are in our Gift Shop, Pavilion Café and The Treehouse Restaurant. We also have a Changing Places toilet situated in The Pinery Gift Shop and Plant Centre.
Hearing Loops can be found in Admissions and the Pavilion Cafe.
The restaurants and cafes at The Alnwick Garden offer vegetarian, vegan and gluten-free options.
There are multiple places to take a seat and rest as you are exploring The Garden on benches or the grass.
The Alnwick Garden is a feast for all the senses.
Sight
After arriving at The Alnwick Garden, you will enter through the Atrium where you will be presented with The Sage Wealth Management Grand Cascade. The Sage Wealth Management Grand Cascade is the spine of The Garden and offers magnificent displays on the hour and every half past. The Garden is forever changing and will be different each season you visit.
Touch
Throughout The Garden there are different natural and man-made textures to enjoy. The Serpent Garden offers multiple water sculptures showing how water can interact on different surfaces and are at multiple levels to suit all. There are swings in the Cherry Orchard so you can sit and enjoy the surround of the 326 Taihaku Cherry Trees. Please do not touch any of the plants in The Poison Garden.
Sound
Listen to the roar of the Sage Wealth Management Grand Cascade while relaxing on the lawn or Torricelli in The Serpent Garden. See if you can identify some of the British birds that have made The Alnwick Garden their home or take one of our tours and hear about the history of The Alnwick Garden, Poison Garden or a behind the scenes in the pump room. We offer quiet hours throughout the year. Please check on our buy tickets page to book.
Smell
Take in the rich smell of nature all around The Garden throughout the seasons. The Rose Garden is particularly fragrant during June, July and August with over 300 rose bushes each complimenting each other. Please note the only area we ask people not to smell any of our plants is in The Poison Garden.
Taste
Enjoy the fresh taste of local produce at The Pavilion Café, Bakery and Treehouse Restaurant or try our own produce sold in The Pinery Gift Shop.
We have five children’s sensory packs to use free of charge which include ear defenders and two fidget toys. These get thoroughly sterilised after every use. Please ask at admissions if you would like to use one.
There is an accessible route all around The Alnwick Garden allowing you to experience the whole site. The Treehouse’s walkway is fully accessible by wheelchair.
We welcome children of all abilities to join in with craft activities, and necessary help or modification will be provided to ensure they are fully included.
We are always looking for feedback, good or bad, on your visit.
